Refund & Exchange Policy

Important: Please note that we only accept refunds or exchanges within 30 days of receiving the product, and only if it’s unused, undamaged, and has all its original tags intact.

Do you allow refunds or exchanges?
We’re happy to help you exchange your order for another item, for a gift card or refund within 30 days of receiving the product if it’s unused, undamaged, and has all its original tags intact. 

Once you have contacted us, we will provide you with a return label (Canadian & US customers only) in order for you to send us back the item. After we receive the items back, we’ll issue you a refund or exchange for the purchased cost of your item(s), however this exclude the shipping charge you might have paid. Shipping cost to ship back to us will be deducted from your refund or exchange. For an exchange, you will be charged for the shipping cost to send the new product to you if not reaching the free shipping threshold.

What do I do if an item I ordered is defective?
We always do quality control before shipping any products to you, but sometimes things happen and items could get damaged during transit. If you receive a defective/damaged item, please contact us with a photo and details of the defect within 30 days of when you received the package.

Once we receive the photo showing the defect and confirm the problem, we’ll either replace the product if still available or refund the purchase price using the original method of payment, whichever option you prefer. The refund will fully cover the purchase cost and shipping cost.

Contact Info
Email: support@shopcambio.co